1. Scope of Services

• • DhuMall provides business matching services as per the package selected by the Client (Basic or Standard).
  • Services include the number of curated matches, introductions, and consultation sessions as described in the official pricing table.
  • Any services outside the selected package will be subject to separate charges.

2. Client Responsibilities

• • The Client must provide accurate, complete, and timely information for the matching process.
  • The Client is solely responsible for all communications, negotiations, agreements, and decisions with matched parties.
  • The Client acknowledges that DhuMall does not provide legal, financial, or investment advice.

3. Payment Terms

• • Full payment must be made before commencement of services.
  • All fees are non-refundable, including in cases where the Client does not use all matches or consultations.
  • DhuMall reserves the right to suspend or terminate services if payment is not received.

4. Recurring Subscription & Cancellation
   • The Business Matchmaking is offered on a monthly subscription basis.
   • After the initial month, your subscription will automatically renew for subsequent months at the same package level, unless you cancel prior to the renewal date.
   • You may cancel your subscription at any time. Cancellation requests must be submitted via email to enquiries@dhumall.com or through the designated client portal.
   • Upon cancellation, your subscription will remain active until the end of the current billing cycle; no further charges will be applied.
   • Refunds are not provided for partial months already billed.
   • DhuMall reserves the right to adjust subscription fees for future periods; any changes will be communicated at least 30 days in advance.

5. Matching Process

• • Matches are pre-screened based on publicly available information or information provided by the Client.
  • Disclaimer: DhuMall does not guarantee any transaction, partnership, investment, business outcome, or financial gain resulting from the use of its services.
  • Consultation sessions are limited to the number specified in the selected package. Additional sessions may be purchased separately.

6. Service Duration

Each package is valid for a period of 30 days from the commencement date (or as specified in the service agreement). Any consultations or matches not used within this period will expire without refund.

7. Confidentiality

• • DhuMall will maintain the confidentiality of all Client information.
  • Matched parties’ contact details and information are provided solely for the purpose of the business matching service and must not be shared externally without prior consent.

8. Limitation of Liability

• • The Client acknowledges and agrees that DhuMall shall not be liable for any loss, damage, cost, or consequence arising from the use of the service, matches provided, or any business decisions made by the Client.
  • To the maximum extent permitted by law, all liability of DhuMall is expressly excluded, including but not limited to direct, indirect, incidental, or consequential damages.

9. Termination

• • DhuMall may terminate services if the Client breaches any of these Terms & Conditions.
  • All fees paid are non-refundable upon termination.

10. Intellectual Property

• • All materials, databases, and content provided by DhuMall remain the exclusive property of DhuMall.
  • The Client is granted a limited, non-transferable license to use such materials solely for the purpose of the business matching services.

11. Governing Law and Dispute Resolution

• • These Terms & Conditions are governed by the laws of Malaysia.
  • Any disputes arising out of or in connection with these Terms & Conditions shall first be attempted to be resolved through mediation. If mediation fails, disputes may be submitted to the courts of Malaysia.

12. Miscellaneous

• • DhuMall may update these Terms & Conditions from time to time. The Client will be notified of any changes.
  • By purchasing or using DhuMall’s services, the Client acknowledges and agrees to these Terms & Conditions.

Updated on 30^th October 2025