1. Service Scope

• • The features and deliverables for each package (Free, Basic, Standard, Premium) are as outlined in the official price & features table.
  • Any additional requests outside the agreed package (e.g., extra revisions, added duration, extra languages, digital presenter, additional exports) will be subject to additional charges.

2. Client Responsibilities

• • Clients must provide accurate information during the briefing/questionnaire/consultation.
  • Clients are responsible for supplying their logos, brand guidelines, and product/service details before production begins.
  • Any delays in providing materials may extend delivery timelines.

3. Revisions

• • Each package includes a fixed number of revisions (as per the package table).
  • Revisions are limited to minor edits (e.g., text changes, voiceover tone adjustments, replacing a clip).
  • Major changes (e.g., new script, new concept, additional length) will be treated as a new project or charged separately.

4. Delivery & Export

• • All videos are delivered in MP4 format optimized for the platforms listed in the package.
  • Additional export formats or custom aspect ratios (e.g., square 1:1, vertical 9:16, widescreen 16:9) can be provided at extra cost.

5. Voiceover & Presenters

• • Voiceovers are provided by professional-quality digital narrators.
  • Digital presenters/avatars are available only in the Premium Package.
  • Customized presenter solutions (e.g., branded spokesperson) may be quoted separately.

6. Music & Stock Footage

• • All packages use copyright-free stock footage and music.
  • Clients may provide their own licensed materials if required.

7. Languages

• • Free, Basic, and Standard packages include 1 language.
  • Premium includes up to 2 languages (additional languages available at extra cost).

8. Intellectual Property & Usage Rights

• • Upon full payment, the client receives a non-exclusive, royalty-free license to use the final video for commercial or promotional purposes.
  • Raw project files and source assets remain the property of the service provider unless otherwise agreed.
  • The provider retains the right to use completed videos as part of its portfolio, showreels, and promotional materials unless the client requests otherwise in writing.

9. Payment Terms

• • All fees are payable in advance.
  • No refunds will be issued once payment is made, except in cases where the provider fails to deliver.

10. Recurring Subscription & Cancellation

• • The Video Ad Production is offered on a monthly subscription basis.
  • After the initial month, your subscription will automatically renew for subsequent months at the same package level, unless you cancel prior to the renewal date.
  • You may cancel your subscription at any time. Cancellation requests must be submitted via email to enquiries@dhumall.com or through the designated client portal.
  • Upon cancellation, your subscription will remain active until the end of the current billing cycle; no further charges will be applied.
  • Refunds are not provided for partial months already billed.
  • DhuMall reserves the right to adjust subscription fees for future periods; any changes will be communicated at least 30 days in advance.

11. Delivery Timeline

• • Standard delivery is 5–10 business days, depending on package level and complexity.
  • Rush delivery may be available at an additional fee.

12. Liability

• • The provider will not be held liable for any claims, damages, or losses arising from the use of the videos by the client.
  • Clients are responsible for ensuring that their use of the video complies with advertising standards and regulations in their target market.

13. Acceptance
    By engaging in DhuMall Video Ad Production and making payment, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

Updated on 29^th October 2025