The Agreement here outlines the Terms and Conditions (hereinafter referred to as “Terms”) governing the application and administration of DhuMall Government Grants Services. These Terms are designed to ensure a clear understanding of the rights, responsibilities, and expectations of all parties involved in the grant application process.

1. Acceptance of Terms

By engaging DhuMall Government Grants Services (hereinafter referred to as “Services”), you agree to comply with and be bound by the following Terms. These Terms govern your use of our Services and constitute a binding agreement between you (the “Client”) and DhuMall (the “Company”).

2. Scope of Services

DhuMall provides comprehensive services, including but not limited to:

• • Grant research and identification.
  • Eligibility assessment.
  • Grant application preparation.
  • Documentation support.
  • Application submission and follow-up.
  • Post-approval compliance and support.

The exact scope of services will be outlined in a separate agreement tailored to the Client’s specific needs.

3. Onboarding Fee and Additional Costs

The Client agrees to pay a non-refundable Onboarding Fee. This fee includes:

• • An initial consultation to understand the Client’s business goals and funding needs.
  • Preliminary grant research and eligibility assessment.

Additional services, such as post-approval support, are optional and subject to separate charges, which will be communicated and agreed upon in advance.

4. Client Responsibilities

To ensure the success of the Services, the Client agrees to:

• • Provide accurate and complete information about their business, financials, and project goals.
  • Submit all required documentation promptly.
  • Respond promptly to requests for additional information or clarification.

Failure to fulfil these responsibilities may result in delays or reduced chances of grant approval, for which the Company shall not be held liable.

5. No Guarantee of Approval

While the Company will use its expertise to increase the likelihood of grant approval, the Company makes no guarantees regarding the outcome of any grant application. The decision to approve or reject an application lies solely with the granting authority.

6. Confidentiality

The Company is committed to maintaining the confidentiality of all Client information and documentation provided during the Services. We will not disclose any information to third parties without the Client’s prior written consent, except as required by law or necessary to fulfill the Services.

7. Limitation of Liability

7.1 Exclusion of Liability

The Company shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our Services, including but not limited to:

• • Loss of potential funding due to grant rejection or changes in grant eligibility criteria by the granting authority.
  • Delays caused by incomplete, inaccurate, or untimely information provided by the Client.
  • Misinterpretation of grant guidelines, criteria, or requirements by the granting authority or any related entity.
  • Failure to meet grant submission deadlines due to unforeseen technical or procedural issues beyond the Company’s control.

7.2 Liability Cap

The Company’s total cumulative liability under these Terms, whether in contract, tort, or otherwise, shall be limited to USD100.

7.3 No Warranties

The Company makes no express or implied warranties regarding the approval, outcomes, or success of any grant applications or the fulfillment of funding amounts. The Services are provided on a best-effort basis, and the final decision rests solely with the granting authority.

8. Termination of Services

Either party may terminate the Services at any time by providing written notice. Upon termination, the Client remains responsible for all fees and charges incurred up to the termination date. The Onboarding Fee shall remain non-refundable.

9. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with this Agreement shall be resolved through binding arbitration conducted in Malaysia, in accordance with the arbitration rules applicable in Malaysia.

10. Amendments

The Company reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to the Client in writing and will become effective immediately upon such notification.

11. Miscellaneous

11.1 Force Majeure

Neither party shall be held liable for failure to perform its obligations under this Agreement due to circumstances beyond its control, including but not limited to natural disasters, acts of war, terrorism, or government actions.

11.2 Entire Agreement

The Terms & Conditions here constitute the entire understanding between the parties and supersede all prior discussions, understandings, or agreements relating to the subject matter hereof.

Last updated on 7^th January 2025