DhuMall Global Business Matching Essential Services Terms & Conditions
- Introduction and Definitions
These Terms and Conditions (“Terms”) govern the relationship between DhuMall (“we,” “us,” or “our”) and the Client (“you” or “your”) regarding the provision of DhuMall Global Business Matching Essential Services (“Services”). “Leads” refer to potential customers, partners, or resources provided by DhuMall through the Service.
By using the Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
- Scope of Services
2.1 DhuMall will provide qualified leads, resource matching, and meeting facilitation services as specified in the Service package.
2.2 Clients will receive qualified leads every month, subject to availability and relevance to their business.
2.3 A dedicated account manager will be assigned to the Client to manage business relationships and provide ongoing support.
2.4 DhuMall reserves the right to modify the scope of the Service upon providing prior written notice to the Client.
- Fees and Payment
3.1 Clients are required to pay a setup fee annually, which covers the initial integration and ongoing support.
3.2 Monthly fees and a commission based on successful deal values will apply, as agreed upon in the subscription plan.
3.3 All payments must be made promptly or before the next action by the company. Late payments may incur additional charges as determined by DhuMall.
3.4 Fees are non-refundable unless otherwise agreed in writing.
- Client Responsibilities
4.1 The Client agrees to provide accurate and complete information necessary for DhuMall to deliver the Service effectively.
4.2 The Client is responsible for reviewing and evaluating the leads provided by DhuMall and determining their suitability.
4.3 Any misuse of the Service or violation of these Terms & Conditions may result in the termination of the Client’s subscription without refund.
- Confidentiality
5.1 DhuMall will maintain the confidentiality of all Client information shared in the course of delivering the Service.
5.2 Both parties agree not to disclose any confidential information to third parties without prior written consent, except as required by law.
- Limitation of Liability
6.1 Exclusion of Liability: To the fullest extent permitted by law, DhuMall shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of or in connection with this Agreement. This includes but is not limited to, loss of profits, revenue, business opportunities, goodwill, or data, even if DhuMall has been advised of the possibility of such damages.
6.2 Liability Cap: DhuMall’s total cumulative liability under this Agreement, whether in contract, tort, or otherwise, shall be limited to USD100.
6.3 No Warranties: DhuMall makes no express or implied warranties regarding the performance, outcomes, or success of Services provided under this Agreement.
- Termination
7.1 Either party may terminate this Agreement with 30 days’ written notice.
7.2 DhuMall reserves the right to terminate the Service immediately if the Client violates these Terms & Conditions or engages in unlawful activities.
7.3 Upon termination, any outstanding fees shall become immediately payable.
- Governing Law and Dispute Resolution
8.1 This Agreement shall be governed by the laws of Malaysia.
8.2 Any disputes arising from this Agreement shall be resolved through negotiation, and if unresolved, shall be submitted to arbitration in Malaysia.
- Force Majeure
DhuMall will not be liable for any delays or failure to perform due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, labor disputes, or governmental actions.
- Amendments
DhuMall reserves the right to amend these Terms & Conditions at any time. Clients will be notified of any significant changes via email or the DhuMall website, and continued use of the Services after such notification will constitute acceptance of the revised Terms & Conditions.
- Entire Agreement
These Terms & Conditions, together with any engagement agreement or invoice, constitute the entire agreement between the parties and supersede all prior agreements, communications, and understandings, whether written or oral.
Last updated on 15th January 2025